Frequently Asked Questions
Everything you need to know about your Hisense electronics and orders.
What is the standard warranty period for Hisense TVs and appliances?
Most Hisense products come with a standard 1-year manufacturer warranty covering parts and labor. Some premium Laser TVs and refrigerators may qualify for extended coverage up to 2 years upon registration.
How can I track the delivery of my large appliance order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal. For large items like French Door refrigerators, the carrier will call you to schedule a specific delivery window.
What is your return policy for electronics?
We offer a 30-day return policy for all electronics. Items must be returned in their original packaging with all accessories and manuals included. A restocking fee may apply to opened items.
Does Hisense offer professional installation services?
Yes, professional installation for wall-mounting TVs and setting up major home appliances can be added to your cart during the checkout process for an additional fee.
How do I update the firmware on my Hisense Smart TV?
Navigate to Settings > System > System Update and select 'Check for Firmware Update.' Ensure your TV is connected to a stable Wi-Fi network to download and install the latest features and security patches.
Which payment methods are accepted on the Hisense store?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna or Affirm for eligible high-value purchases.